CARS THAT ARE PURCHASED AS OF 19TH JULY 2024 have a 12week manufacture warranty from the purchase date or until your possession  due to liquidation. PLEASE ASSEMBLE AND TEST CAR IMMEDIATELY.

NOTE: Standard warranty is 3 months from the date of dispatch or if you have purchased an extended warranty 12 months from dispatch date. This is a MANUFACTURE WARRANTY ONLY.

It is very important that you notify Minicars NZ of any issues as soon as they occur. This also includes providing us with any information in a timely manner so that we can resolve issues for you quickly. 

If the product is damaged on arrival, you must provide us with photos to show the box of the car - this is a warranty requirement. We must know if the product was damaged by the transport agency, via evidence of the box photos. Or if manufacture issue. 

These items are covered by the manufacturer warranty for 3 months

• Remotes
• Motors
• CPU / car brains
•  

These items are covered by manufacturer warranty for 30 days. (List is not comprehensive)

Wheels and tires

Lights & bulbs

USB ports & Aux-in ports

Batteries

Chargers

Please follow the instructions so as to look after your battery as over charging, or running the car battery too flat will damage the battery. Charge car for 10 hours over night (8-12hr is ok) after every use of the car that is over 15 minutes, please charge your car, so that the battery is not sitting uncharged, as this ages the battery. Please note, you should not leave your car charging for 24 hours either. The chargers with lights should turn the charge off automatically once the car is charged. Most of our cars come with these now, but some models do not. 

Warranty Claims /  resolutions are as below:

First Step

Most issues are fixed with parts that Minicars NZ keep in stock. With our guidance, these are simple enough to change over.

Second Step

If the issues can’t be resolved with parts, then we will ask you to take it to our service agents if you are close to the locations or in some cases shipped back to Minicars Head Office for inspection. If the fault found is NOT a manufacture issue, then you will be liable for the servicing invoice including, labour parts and shipping if applicable.

Third Step

In rare cases, if step 1 or 2 fail, then we will offer to replace, exchange or refund* the car.

*excluding extended warranty as you've made a claim. Accessories not including in refund e.g plates & batteries.

DISCLAIMER

We do our best to ensure the cars we import are of good quality for our New Zealand customers including having visited the factories overseas that we source from and regularly feeding back any problems the cars experience. They are toy ride on electric cars and designed to be used as such, therefore store them inside at all times and do not get them wet or they will rust.

WARRANTIES FOR QUALITY MINI CARS

*We reserve the right to not refund on change of mind or on lower then normal sale items. Refunds may exclude shipping, credit card fees and accessories. Restocking fee of $60 will apply.