Warranty

Warranty Process

NOTE: Standard warranty is 3 months from purchase date or if you have purchased an extended warranty 12 months from purchase date. This is a MANUFACTURE WARRANTY ONLY.

It is very important that you notify Minicars NZ of any issues as soon as they occur. This also includes providing us with any information in a timely manner so that we can resolve issues for you quickly.

Our resolutions are as below:

First Step

Most issues are fixed with parts that Minicars NZ keep in stock. With our guidance, these are simple enough to change over.

Second Step

If the issues can’t be resolved with parts, then we will ask you to take it one of our 14 Service Agents throughout the country. If the fault found is NOT a manufacture issue, then you will be liable for the servicing invoice and parts.

Third Step

In rare cases, if step 1 or 2 fail, then we will offer to replace, exchange or refund the car.

Disclaimer

We do our best to ensure the cars we import are of good quality for our New Zealand customers including having visited the factories overseas that we source from and regularly feeding back any problems the cars experience. They are toy ride on electric cars and designed to be used as such, therefore store tem inside at all times and do not get them wet or they will rust.

Car Warranty

All cars come with a standard 3 month return to base warranty. Extended warranties are also available.

This warranty covers manufacturer problems, but does not cover user damage. Any modifications you make to the vehicle are at your own risk and void the warranty.

Return to base warranty means that you are responsible for getting the car back to our warehouse or service centre at your cost for any issues to be sorted. Rest assured, if you do experience any difficulties with your car, we can fix 99% of these over the phone or by sending out parts for you to replace. We can also arrange for you to visit our service centres dotted throughout major centres in the country.

Battery Warranty

Batteries are covered for 1 month after purchase date.

Please follow the instructions so as to look after your battery as over charging, or running the car battery too flat will damage the battery. Charge car for 10 hours over night (8-12hr is ok) after every use of the car that is over 5-10 minutes to ensure your battery doesn't get too flat, or doesn't get over charged (don't leave charging for 24 hours!)