WARRANTIES
STANDARD 3MTHS (Return To Base): 
If you the customer find a Mechanical or Electrical Fault within the first 3 months from date of delivery you must firstly notify us of the fault by emailing us at service@minicars.nz  …include your Order # or the LAST name that was used on the actual order

We will endeavour to fix the problem over the phone or by email and will send parts to you if necessary.  Alternatively we will advise you of your nearest authorised repairer for you to take the kids car for repair

Minicars will use its best endeavours to repair the fault within 21 working days.  In the event minicars.nz is unable to repair the 12v ride on car and the fault renders the ride on toy useless, minicars.nz will swap the ride on toy for a new one or demonstration model.  In the event the Make of the kids electric car returned is no longer available, minicars.nz after consultation with you will replace it with one that for all intents and purposes is much the same as the broken one in terms of colour, quality, size, price and speed.  Minicars will send any such replacement to you at its own expense

 

EXTENDED WARRANTY: Terms as per the STANDARD WARRANTY but for 12mths from date of purchase

 

DISCREPANCIES
MINICARS.NZ LIMITED takes every precaution to ensure the products described on its website match what’s inside the box.  However, you the customer acknowledge that the ride ons are mass produced in China with many differing options and that no absolute guarantee can be made that for example, the exact colour of the seat or bodywork will match the photo on the website.  Here’s how we handle discrepancies:

  • Colour: There are no distinctions regarding colour.  Red is red whether it’s maroon, plastic-colour or painted.  This goes for all colours.  If you receive for example a blue car but you ordered a white car, provided minicars.nz has a white car of the same Make and Model available, they will swap it out at their expense.  In the event a white car of the same make and Model is unavailable minicars.nz will financially compensate you or swap your car for an equivalent car of your colour choice.  The wrong ride on toy must be in new condition, unassembled and still be in its box, notwithstanding the box has been opened.  You acknowledge assembled cars cannot easily be couriered back to our Receiving Centre.
  • Seats and Tyres: minicars.nz may have placed an order on the factory for a car with a leather seat and/or rubber tyres and the box is marked accordingly but the factory simply marked the box incorrectly.  If upon opening the box you find a plastic seat and/or plastic tyres when you ordered leather and/or rubber tyres, minicars.nz will endeavour to swap out these parts provided however the parts are available.  In the event the parts are not available, minicars.nz will financially compensate you in the amount of $20 per discrepancy.
  • Anti-whiplash Start: In the event you order a car with anti-whiplash start but find upon delivery a fixed-speed car, minicars.nz will financially compensate you for the error in the amount of $25
  • Opening Doors: In the event you ordered a ride on toy with opening doors and find upon delivery a car with fixed doors, minicars.nz will financially compensate you for the error in the amount of $25

 

DAMAGED GOODS: If the box is damaged on arrival the customer must note this on the delivery form before signing it so that minicars.nz can make a claim on the freight company if the car itself is damaged.  If the car is found damaged upon opening the box but the box is ‘clean’ – minicars.nz depending on the extent of the damage will swap the car out for one the same or if not available, will swap for a similar priced car to be chosen by the customer.  If the damage is insignificant like a scratch from the manufacturing process no claim will be allowed.  If however, the damage is significant but does not hinder the car’s performance or enjoyment, minicars.nz will financially compensate the customer in accordance with the damage

 

REASONABLENESS: The customer acknowledges the cars are mass produced toys manufactured overseas and constructed mostly of plastics and represent good value for money in the scheme of things and agrees to be reasonable when making a claim for DISCREPANCIES and/or DAMAGE.  Whilst the factories take all reasonable care, light scratches on the plastic surfaces are a function of the manufacturing and assembly process and any replacement of removable parts will be at the discretion of minicars.nz

 

PRIVACY: MINICARS.NZ LIMITED will under no circumstances allow your personal information to be shared with anyone.

 

PAYMENT METHODS AT CHECKOUT:

  1. Visa and Mastercard credit cards are accepted (2.5% credit card fee applies)
  2. We can also process sales over the phone using your credit card (2.5% credit card fee may apply)
  3. Internet Banking through PoliPay is also available
  4. Lay-by $50 deposit and a minimum of $25 per week thereafter with delivery once fully paid
  5. PartPay 25%deposit and 25% each fortnight thereafter but you get delivery of the car immediately
  6. Cash sales.  The funds must be banked to MINICARS.NZ LIMITED’s BNZ Account: 02-0432-0123477-00

 

END

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