STANDARD 3MTHS (*Return To Base): If you the customer find a Mechanical or Electrical Fault within the first 3 months from date of delivery you must firstly notify us of the fault by emailing us at firstname.lastname@example.org …include your Order # or the LAST name that was used on the actual order together with a brief account of the symptoms or issue. We will endeavour to fix the problem over the phone or by email and will send parts to you if needed. We carry a good range of spare parts. Please note, batteries are excluded from the warranty.
We will endeavour to fix the problem over the phone or by email and will send parts to you if needed. We carry a good range of spare parts
If your car needs to come in for repair, Minicars has Service Centres in the following cities: Auckland | Hamilton | Napier | Tauranga | Feilding | Masterton | Whanganui | Wellington | Nelson | Christchurch | Dunedin | Gore | Invercagi
Minicars will use its best endeavours to repair the fault within 21 working days. In the event minicars.nz is unable to repair the car and the fault renders it useless, minicars.nz will swap it for a new one or demonstration model. In the event the Make of the car returned is no longer available, minicars.nz after consultation with you will replace it with one that for all intents and purposes is much the same as the broken one in terms of colour, quality, size, price and speed. Minicars will send any such replacement to you at its own expense
EXTENDED WARRANTY: Terms as per the STANDARD WARRANTY are extended to 12mths from date of purchase
MINICARS.NZ LIMITED takes every precaution to ensure the products described on its website match what’s inside the box. However, you the customer acknowledge that the ride ons are mass produced in China with many differing options and that no absolute guarantee can be made that for example, the exact colour of the seat or bodywork will match the photo on the website.
Here’s how we handle discrepancies:
REASONABLENESS: The customer acknowledges the cars are mass produced overseas and constructed mostly of plastics and represent good value for money in the scheme of things and agrees to be reasonable when making a claim for DISCREPANCIES and/or DAMAGE. Whilst the factories take all reasonable care, light scratches on the plastic surfaces are a function of the manufacturing and assembly process and any replacement of removable parts will be at the discretion of minicars.nz.
BLACK Plastic: The customer acknowledges that the finish on black plastic cars may lack lustre and have mould-bruising or scratches from the manufacturing process
PRIVACY: MINICARS.NZ LIMITED will under no circumstances allow your personal information to be shared with anyone
PAYMENT METHODS AT CHECKOUT:
If you do not complete your Layby purchase you forfeit your deposit but minicars.nz will refund any other payments made by you